Programme Details
- Hours: The programme runs from 9:00 AM to 3:00 PM daily.
- Late Pick-ups:
- A 5-minute grace period is allowed for late pick-ups. After this time, a late fee of $1 per minute will apply.
- If your child remains on-site for more than 15 minutes past the scheduled end time of a short session, you will be automatically charged the full-day rate.
Child Safety and Supervision
- Supervision Standards:
- Children will never be left alone or unattended at any time.
- The programme maintains a supervision ratio of 1 adult to every 10 children.
- Uncollected Children:
- If your child is not picked up within 15 minutes of the programme’s closing time, we will:
- Call the parents/caregivers and emergency contacts listed on the enrolment form.
- If no contact is made within one hour of closing, the Programme Manager/Franchise Owner will contact local authorities, including the police and Oranga Tamariki, for further guidance.
Health, Allergies, and Medications
- Health Information:
- Parents/caregivers must complete a safety form at the time of booking, detailing any medical conditions, allergies, or special requirements.
- If your child requires medication during the programme, provide explicit written permission, and all medications will be logged and tracked by our staff.
Special Needs and Disabilities
- Inclusive Care:
- If your child has a disability or special needs, please contact your local Modern Music Learning team before enrolment.
- Comprehensive information provided by parents/caregivers helps us prepare to meet your child’s needs effectively.
- Programme Limitations:
- The ability to accommodate specific needs depends on:
- The child’s requirements.
- Facilities available.
- Staff qualifications and availability.
- Trial Period:
- A trial period may be required to assess whether the programme can adequately meet your child’s needs. This will be done in consultation with the Centre Manager/Franchise Owner to ensure your child’s safety and well-being.
Refund Policy
- Cancellation and Refunds:
- No refunds will be issued for cancellations made within 14 days of the programme start date.
- For cancellations made more than 14 days prior to the programme start date, a full refund will be provided, less a 10% administration fee.
- Exceptional Circumstances:
- Refund requests due to exceptional circumstances (e.g., medical emergencies) will be considered on a case-by-case basis and may require supporting documentation.
- Approved refunds in these cases will also be subject to a 10% administration fee.
- Missed Sessions:
- Refunds will not be provided for missed sessions due to illness, lateness, or change of mind once the programme has commenced.
Programme Changes or Cancellations
- Cancellation by Modern Music Learning:
- In the rare event that Modern Music Learning cancels a programme due to unforeseen circumstances (e.g., insufficient enrolments, extreme weather, or other emergencies), we will provide a full refund or the option to transfer the payment to another programme date.
- Schedule Changes:
- Modern Music Learning reserves the right to make changes to the programme schedule, activities, or venue as necessary. We will notify parents/caregivers as soon as possible if any significant changes occur.
Liability
- Child’s Belongings:
- Modern Music Learning is not responsible for lost, stolen, or damaged personal belongings. We recommend leaving valuables at home.
- Injuries:
- While all reasonable precautions are taken to ensure the safety of children, Modern Music Learning will not be held liable for injuries that occur as a result of accidents or incidents beyond our control.
Code of Conduct
- Behaviour Expectations:
- All children are expected to follow the programme’s code of conduct, which includes treating peers and staff with respect and participating in activities safely and appropriately.
- Parents will be contacted in the event of serious or repeated behavioural issues. Continued issues may result in the child’s removal from the programme without a refund.
Media and Photography
- Consent:
- By enrolling, parents/caregivers consent to their child being photographed or filmed during activities for promotional purposes.
- If you do not wish for your child to appear in photos or videos, please notify us in writing at the time of enrolment.
Payment Terms
- Payment Deadlines:
- Full payment is required at the time of booking to secure your child’s place in the programme.
By enrolling your child in Modern Music Learning’s Holiday Programme, you acknowledge and agree to the terms and conditions outlined in this document.